Why the Billing Office Must Train It’s that time of year Next week, our billing office family here at Enhanced Management Services will pause to train. Every single Enhanced staff member is trained as a Certified Ambulance Coder (CAC) using the curriculum supplied by the National Academy of Ambulance Coding (NAAC). This billing office is […]
What if You Were the Patient? The 53rd Phone Call of the Day… Your billing office receives a lot of phone calls. Come the end of the day, hopefully your Customer Service Representatives have expended a wealth of effort to serve the patient callers that particular day. Our billing office staff are the best at […]
How Do Your Crew Members Represent Billing Policy? But the Ambulance “Driver” Said… I’ll bet we hear this phrase no less than once or twice per week, here at the billing office.It’s the phone call from the disturbed patient who just received a bill who is calling to complain. As the customer service team member […]
