Managing Critical Conversations in a Tense Social Climate By Chuck Humphrey, B.A., EMT-B, CAC, CACO, CADS* Tense! Does it seem like everyone is tense today? Tense- A feeling, showing, or causing mental strain; anxious. Sound familiar? It’s the world we live in today. There are a host of tense people. Your neighbor is tense because […]
Succession Planning: Why Bother? By Ed Marasco, MPM, CMTE, EMT-P (Ret.)* Long In The Tooth And Short On Plans EMS is a relatively young profession and some of the challenges faced by our community today are “old world problems” for many of our peers around the healthcare and public safety sectors. As the early leaders […]
The Power of a Beginner’s Mindset This week… This week several of us in the billing office had the pleasure of taking a day to re-evaluate our leadership skills. Business coach Jim Riviello of Leadership X University, author and business motivator, spent a memorable day with us as we examined our impact on the EMS […]
