Changes-Lesson-Blog-07-24-2015

Changes? Include Your Billing Office!

Changes? Include Your Billing Office! What’s New? What’s new in EMS? There are plenty of new things happening in EMS. The very nature of EMS is change. We are learning and learning fast about the outcomes from what we do in the field so there is a lot happening in the world of pre-hospital care, […]

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ICD-10-Change-Documentation-Blog-06-12-2015

ICD-10- How Will It Change EMS Documentation?

ICD-10- How Will It Change EMS Documentation? Part II Welcome to Part II of our two-part series! Last week we talked about the overall changes that ICD-10 will usher in come October 1st and we focused on the detail and specifics needed in Patient Care Reports in order to provide enough information for your billing […]

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3-Pronged-Role-Blog-09-26-2104

The 3-Pronged Role of the EMS Billing Office

The 3-Pronged Role of the EMS Billing Office A Higher Calling Every EMS billing office has a higher calling. Your EMS billing staff, whether they are in-house or you use an outsourcing company, like Enhanced Management Services, need to understand that without an adequate flow of dollars your EMS agency is not going to be […]

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Walking-Dog-Snowstorm

Effectively Documenting Cold Weather Emergencies

Effectively Documenting Cold Weather Emergencies Brrrrrrrr….. Thanks to an unusual shift in the jet stream resulting in a prolonged visit from the phenomenon known as the polar vortex, much of the United States, including even such unlikely places as the deep South have seen one of the coldest winters ever to be recorded. When prolonged […]

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Repeat Patient Pitfalls

Repeat Patient Pitfalls “Frequent Flyers” We label patients in the ambulance industry. Fairly or unfairly, we group patients together and we do so by placing them into “buckets” based on how we interact with them. One of the most problematic and let’s face it, sometimes disturbing, patient populations are the “Frequent Flyers.” Drawing the term […]

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What if You Were the Patient?

What if You Were the Patient? The 53rd Phone Call of the Day… Your billing office receives a lot of phone calls. Come the end of the day, hopefully your Customer Service Representatives have expended a wealth of effort to serve the patient callers that particular day. Our billing office staff are the best at […]

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How Do Your Crew Members Represent Billing Policy?

How Do Your Crew Members Represent Billing Policy? But the Ambulance “Driver” Said… I’ll bet we hear this phrase no less than once or twice per week, here at the billing office.It’s the phone call from the disturbed patient who just received a bill who is calling to complain. As the customer service team member […]

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