The Power of a Beginner’s Mindset This week… This week several of us in the billing office had the pleasure of taking a day to re-evaluate our leadership skills. Business coach Jim Riviello of Leadership X University, author and business motivator, spent a memorable day with us as we examined our impact on the EMS […]
Prepayment Review Shift Triggers Greater Need for EMS Documentation Focus The Report A few months ago the United States Government Accountability Office (GAO) released a report examining audit programs employed by the Centers for Medicare and Medicaid Services (CMS) and the contractors employed by the agency. The study was commissioned by the Senate Finance Committee […]
Details! It’s not rocket science… Just a few weeks ago we were having a conversation with one of our EMS billing clients and while discussing this manager’s frustration about the quality of his staff’s documentation in their patient care reports he simply blurted out… “It’s not rocket science, for Pete’s sake, it’s just that they […]
The Changing Regulatory EMS Billing Landscape The Landscape Has Changed If you read this space on a regular basis, you know that we frequently discuss the changing regulatory landscape. With Medicare and Medicaid comprising well more than half of all the dollars that flow into many EMS agencies, it’s important that we all understand the […]
The Puzzle EMS Billing Has Become The missing piece… Have you ever put together a puzzle and found near the end that you are missing a piece or two? It’s frustrating; isn’t it? You have just enough of the pieces put together that you can see the picture you are creating and yet those key […]
Electronic Payments Fast Becoming the Norm Trending The past two years have ushered in a shift in the revenue stream flowing from EMS billing programs from paper checks to electronic payments. The trend is quickly moving toward an all-electronic reimbursement method arising from the major insurance payers and their need to streamline, as well as […]
The 3-Pronged Role of the EMS Billing Office A Higher Calling Every EMS billing office has a higher calling. Your EMS billing staff, whether they are in-house or you use an outsourcing company, like Enhanced Management Services, need to understand that without an adequate flow of dollars your EMS agency is not going to be […]
What’s Your EMS Agency’s Customer Service “Footprint” Look Like? “Footprint?” Whether you realize it or not, the EMS agency you serve has a very important “footprint” that is left behind following every patient encounter. It’s the Customer Service “footprint.” It’s the impression that is left behind in the eyes of the patient, his/her family and/or […]
Technology and Your Billing Office Big Changes The ambulance billing office of today is a far cry from the paper-laden, file-cabinet intensive self that it used to be. Modern technology, ranging from digital storage and archiving to cloud technology to electronic claim filing in a growingly paperless world, has advanced the ambulance billing industry to […]
3 Steps to Make Your EMS Billing Office Love You! Feel the Love! Today we’ll provide you with three sure ways that will serve to improve the relationship you have with your billing office, the way we see it; whether you outsource or bill in-house. Do these three things consistently and there’s no way the […]
