What a Pain! We do pain! A lot of what we do in EMS involves patients in pain. Pain is a key component of medical emergencies and traumatic injuries of all shapes and sizes. While it may not be the patient’s chief complaint, there’s no doubt that a majority of the...
Repeat Patient Pitfalls “Frequent Flyers” We label patients in the ambulance industry. Fairly or unfairly, we group patients together and we do so by placing them into “buckets” based on how we interact with them. One of the most problematic and let’s face it, sometimes disturbing, patient populations are the...
Remember? Where were you? If you’re old enough, I’ll bet you can name a few events that you remember exactly where you were when certain moments of history happened. We can wager you remember where you were on that cold January day when the Space Shuttle Challenger exploded in the...
What if You Were the Patient? The 53rd Phone Call of the Day… Your billing office receives a lot of phone calls. Come the end of the day, hopefully your Customer Service Representatives have expended a wealth of effort to serve the patient callers that particular day. Our billing office...
Technology and Your Billing Office Big Changes The ambulance billing office of today is a far cry from the paper-laden, file-cabinet intensive self that it used to be. Modern technology, ranging from digital storage and archiving to cloud technology to electronic claim filing in a growingly paperless world, has advanced...
How Do Your Crew Members Represent Billing Policy? But the Ambulance “Driver” Said… I’ll bet we hear this phrase no less than once or twice per week, here at the billing office.It’s the phone call from the disturbed patient who just received a bill who is calling to complain. As...
Sign on the Dotted Line, Please! Version 2.1 Hits the Streets This week our good friends at the premiere EMS law firm in the United States, Page, Wolfberg and Wirth, released the latest version of the patient signature and authorization form which has fast become the compliance standard in the...
3 Steps to Make Your EMS Billing Office Love You! Feel the Love! Today we’ll provide you with three sure ways that will serve to improve the relationship you have with your billing office, the way we see it; whether you outsource or bill in-house. Do these three things consistently...
Bi-Partisan Senate Bill Critical to Ambulance Industry SB 1405 Once again, the American Ambulance Association deserves major props for issuing its latest “Call to Action.” In an e-mail blast forwarded to all members on August 1st, AAA President Jimmy Johnson is urging the American ambulance industry to urge Senators to...
Results A difference? All of us in EMS grow to realize more and more that it’s not about just what we do, but that what we do makes a difference. We can all remember our earliest days in EMS. None of us really had a clue. So, much about our...
