“My Belly Hurts!” Could it be a protruding alien creature? You’re on-call today. The pager trips and the dispatcher announces that the EMS system has been activated by a 57 year old male patient complaining of abdominal pain. Just because it’s Halloween your mind races to visions of aliens protruding...
The Next Big Change- ICD-10 Sit up and take notice! Sit up and take notice! This one’s all you. The content of this blog space is about a new coding initiative. So right now we’ll bet your thinking… “Awesome! Enhanced has this thing under control. Good for them.” Because coding...
Effective ePCR Program Use In Memory of the “Bubble Sheet” There’s no doubt that the introduction of the ePCR (Electronic Patient Care Report) software to the EMS industry has taken us to a new level of efficiency. The ePCR is a great “Tool of the Trade.” R.I.P. the “Bubble Sheet”...
The Drama of Documenting Trauma Making you sweat? Do traumatic incidents make you sweat? Probably. Does documenting traumatic incidents make you sweat more? Most likely. The sheer amount of “stuff” that surrounds our trauma calls many times overwhelms us. The very nature of the run- auto crashes, industrial accidents, severe...
I Can’t Breathe! Why this subject? We’ve heard it dispatched a whole bunch of ways… shortness of breath, respiratory distress, dyspnea. If you’ve been in the ambulance business long enough these calls are second nature and they occur a lot. So, why tackle this subject in an ambulance billing blog?...
What a Pain! We do pain! A lot of what we do in EMS involves patients in pain. Pain is a key component of medical emergencies and traumatic injuries of all shapes and sizes. While it may not be the patient’s chief complaint, there’s no doubt that a majority of the...
Repeat Patient Pitfalls “Frequent Flyers” We label patients in the ambulance industry. Fairly or unfairly, we group patients together and we do so by placing them into “buckets” based on how we interact with them. One of the most problematic and let’s face it, sometimes disturbing, patient populations are the...
Remember? Where were you? If you’re old enough, I’ll bet you can name a few events that you remember exactly where you were when certain moments of history happened. We can wager you remember where you were on that cold January day when the Space Shuttle Challenger exploded in the...
What if You Were the Patient? The 53rd Phone Call of the Day… Your billing office receives a lot of phone calls. Come the end of the day, hopefully your Customer Service Representatives have expended a wealth of effort to serve the patient callers that particular day. Our billing office...
Technology and Your Billing Office Big Changes The ambulance billing office of today is a far cry from the paper-laden, file-cabinet intensive self that it used to be. Modern technology, ranging from digital storage and archiving to cloud technology to electronic claim filing in a growingly paperless world, has advanced...
