Effectively Obtaining a Signature in the Field We Get It As EMS providers, we understand that one of the least favorite things you do in the field is to obtain a patient’s signature. From the standpoint of an EMS field provider it often seems like an unnecessary requirement, a burden even. But, to your ambulance […]
Repeat Patient Pitfalls “Frequent Flyers” We label patients in the ambulance industry. Fairly or unfairly, we group patients together and we do so by placing them into “buckets” based on how we interact with them. One of the most problematic and let’s face it, sometimes disturbing, patient populations are the “Frequent Flyers.” Drawing the term […]
What if You Were the Patient? The 53rd Phone Call of the Day… Your billing office receives a lot of phone calls. Come the end of the day, hopefully your Customer Service Representatives have expended a wealth of effort to serve the patient callers that particular day. Our billing office staff are the best at […]
Defining EMS for our Communities “Foot Pain” “County 9-1-1 dispatching EMS Station 90 for unknown medical emergency, female patient with foot pain. Ambulance 91 is due at 2040 hours.” That’s your scenario as it cracks through the Minitor. “Foot pain?” You ask yourself. Really? Someone actually called 9-1-1 to request an ambulance for foot pain? […]
You’re a Volunteer! Kudos! Today’s blog is primarily directed to our volunteer friends. Maybe you’re a volunteer administrator that sits on the Board of Directors for your ambulance service. Or, maybe you’re a volunteer provider, EMT or Paramedic, who gives your time to patient care when you’re not working at your “other job.” Maybe you […]
