ICD-10 Ushers in “New” Concepts Good Day of Training! Last week, in this space, we talked about the importance of training for the billing office. We made the point that the billing office is vital to the success and “health” of your EMS agency and as such training is vital not only maintaining a consistent […]
363 and Counting! Cue the Shark Song! Da-dun. Da-dun. Da-dun, da-dun, da-dun… Can you hear it in your head? The “Jaws” theme playing as the fin approaches closer and closer through the water… It’s coming! No not a ferocious shark with big teeth but a big monster for sure and it’s called… ICD-10!!!!!!!!! Not a […]
The 3-Pronged Role of the EMS Billing Office A Higher Calling Every EMS billing office has a higher calling. Your EMS billing staff, whether they are in-house or you use an outsourcing company, like Enhanced Management Services, need to understand that without an adequate flow of dollars your EMS agency is not going to be […]
What’s Your EMS Agency’s Customer Service “Footprint” Look Like? “Footprint?” Whether you realize it or not, the EMS agency you serve has a very important “footprint” that is left behind following every patient encounter. It’s the Customer Service “footprint.” It’s the impression that is left behind in the eyes of the patient, his/her family and/or […]
